Privacy Policy

Our ethical approach to your privacy

As per the European Union’s strict “General Data Protection Regulation” (implemented 2018) which are the strongest global standards for data protection and privacy:

The client consents to Clinical Expert Management Ltd and DPP Cordell Ltd, trading as “Springboard Medical Communications” retaining and securely storing their limited and basic contact information (which will include their name, organisation name/s, email/s, contact phone number/s, history of communication with Springboard Medical Communications. Springboard Medical Communications will only use the client’s personal data to promote Springboard Medical Communications’ services, products or relevant articles or complimentary content. Springboard Medical Communications consents to deleting my personal data upon receipt of written request by emailing:

The client recognizes that his/her data will not be shared with other third parties, nor will it be transferred to other states or jurisdictions (i.e. outside the EU). It will also be securely stored for an indefinite period, if Springboard Medical Communications’ information, products and services are relevant to the client. If such information becomes no longer relevant, please email: The client also has a “right to be forgotten” or to change the data, and can inform Springboard Medical Communications at Springboard Medical Communications also does not use the data for any “automated decision making or profiling”. The client has the right to lodge a complaint with the relevant supervising authority.

Legitimate interest: If you have not offered your explicit consent to receiving communications from Springboard Medical Communications and Springboard Medical Communications storing your limited and basic contact information (see “Point A” above), you may have been otherwise contacted as this information may be of Legitimate Interest to you (EU General Data Protection Regulation (GDPR) 2016/679 Art, 6(1)(b)-(f) ). If this is not of legitimate interest to you or you wish to be excluded from future mailing (or forgotten), please email

Our Website policy including cookies

EU Cookie Law

A new law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and consent to cookies being stored on your computer (laptop/mobile/tablet).

What are cookies?
A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie’s abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally identifying information.
When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes.
Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.

Most common cookies

Session cookies
These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies
These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

First and Third-Party cookies
This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.

There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.

Our use of cookies  
We use cookies for functionality purposes, such as for the shopping basket and the user login system.
We use cookies to understand your usage of our website via Google Analytics.
Further information can be found at here and here. 

Personal information of minors
Our Website is not directed to minors and we do not knowingly collect any personal information from children under 13 years of age through the Website. If you are the parent or guardian of a child under the age of 13 from whom you think we have collected personal information, please contact us in the manner set out at the end of this Privacy Policy. If we become aware that a child under 13 has provided us with personal information about themselves without our having received the consent of their parent or guardian, we will take reasonable steps to remove the information from our Website and terminate the child’s account.